I would like to share with everyone how absolutely AMAZING experience I had with Este Nove. But not just good, extraordinary, I can't stop speaking to everyone I know that they just blew away (in a positive way) my expectations.
Special and Huge Thank you to FERNANDO- who I spoke to to arrange everything and who was my person in Turkey. I've been in hospitality business for years and years it is extremely rare to meet someone with customer oriented skills like him.
Let's start from the beginning. Before going and Fernando gave me all the details and he answered all the questions I had. I felt like I trust Fernando from very beginning, which is super important for me, because at the end there are MY HAIR. I also checked the online comments and Este Nove looked like the perfect much: price and quality. Later on I was amazed by their work. I really felt more like a friend than the customer and it's the way how Fernando spoke to me.
I came on 8th, everything was set up, the driver was waiting for me, quickly he sent me to my hotel in the taxi (which also was impressive, I felt like a Prime Minister ;) ). The hotel Remada Istanbul Asia was very nice: clean room, a bit old style, but believe me you have EVERYTHING you need and you are 2 minutes walking from the shopping center plus you are in the center of the city (not European side, but I didn't really come there to visit the city). The breakfast is outstanding- really tasty (buffet), I definitely would not recommend the restaurant- you pay mor than the average price in Turkey and the quality is quite poor :( But 4 minutes walking from the hotel you have the shopping center with 20 restaurants inside- good price and really yummy.
Everything went really smoothly and well organised. Just after arrival I received the phone call from Fernando who welcomed me and gave me a lot of tips in case I would like to go to the city- where to go, how, incredible. Those phone calls were repeating later on every day- Fernando has been calling me how I feel, if everything is ok, if I need something etc.
Day of the operation- I was a bit nervous, but again I receive huge support from Fernando. We et the doctor and the team and they are also so cool, but SO COOL. So polite, happy, smiling all the time, well educated. Fernando stayed with me during the operation (not in the room as he couldn't but in case I needed something I could call him any time as the doctor didn't speak fluent English). Guys it's true- the anaesthetic moment hurts a lot. But it's 5 minutes and later on you don't feel anything for 8 hours. It is a lot of time, so make sure you bring your music and TAKE WITH YOU A LOT OF SHIRTS, not t-shirts, it will be very easy to wear every day as you not supposed to touch your head at all. After the operation you receive the bag with accessories and medicine.
The doctor is present all the time during the operation. In some other clinics, the doctor has only consultation with you and then assistants do the operation. In Este Nove no, the doctor is with you all the time.
My operation was in the evening, we finished at 1AM. Stupid me, I forgot the bag with the pain killers and around 2AM I started feeling massive pain (I guess it's normal if someone cuts your head thousands of times). My painkillers didn't work, so finally at 4 I called reception, who sent the driver to the pharmacy and I got the pills in 15 minutes. I texted Fernando at 7 (as I didn't want to wake him up in the middle of the night, especially when it was my fault that I didn't take the medicine from the clinic) and I described what happened. Fernando got really angry that I didn't call him straight away AT 3 AM!!!!! As he said he is there for me and I should have called him whenever I need. Guys, honestly I felt during my stay like a king.
Next day you come to clean your had ,again everything really nice. I met the manager of Este Nove, who is also amazing guy. Also he explained to me what vitamins I should take after I come home and also, which is surprising in the positive way- he offered to me the medicines they sell, but he said I can buy it on my own if I find it cheaper in Spain. I mean- zero pushing to buy from them, which always make me uncomfortable.
Everything is flexible. They ask you what time exactly you want to come, they arrange everything at the time you prefer, they text you every day (or few times a day) how you feel, if you need something. You receive so many tips what to do after the operation, how to do everything.
Another thing- I had one wound on the back of my head which couldn't stop bleeding the day after operation after they washed my head.
I texted Fernando and he sent to me my driver (as you have your private driver who also was amazing and even the trip was like 7 minutes, who was translating everything in google translate to talk to me and to say I am in good hands, how lovely).
Once again- I DO RECOMMEND ESTE NOVE TO EVERYONE. You will feel that you paid for that 20k, not 1600. You feel like a king/queen, everything is super well organised, you feel free to speak with your person (like Fernando for me), whoever you meet: the doctor, the assistant, the driver, the manager, the sales guy, they are all happy to talk to you, they always smile, they are simply amazing as you can see they do what they love.
Few tips for me:
Take someone with you- it's the same price. It will be easier for you to get dressed, probably the net morning you won't like to go to have the breakfast, so someone can bring it for you etc. And of course- company.
Prepare yourself that it will be difficult to sleep for first few nights- You can basically sleep only on your back, it's not really comfortable, but that is what it is, we didn't come to spa.
Jakub
Trustpilot
Jan. 12, 2020, 11:17 a.m.
Some One
RO
Hair Transplant
2600 grafts
Had my second fUE session at this clinic.
My first session was done at another clinic, it went badly and really painful.
But fortunately the second session at Este Nova was way better! Although I don't know how the results would look like (just had it the day before yesterday), but the service was great, the Anastasia was noticeably less painful and the treatment was well-organized
especially that I came all the way from Germany to Istanbul.
Trustpilot
Dec. 29, 2019, 7:49 p.m.
Sallah Beegun
FR
Hair Transplant
Très bonne expérience !!
Une équipe professionnelle,efficace et dynamique du début jusqu’à la fin ! Un accueil très chaleureux.
Je recommande fortement les personnes qui souhaitent faire une greffe de cheveux, allez-y les yeux fermés ! On s'occupera de vous du début jusqu’à la fin. Vous ne serez pas déçu.
Soumaya et son équipe m'ont très bien accueilli à la clinique ainsi que toute son équipe, elle était à mon écoute, très réactif et disponible et a pu me donner quelques conseils. J'étais rassuré :)
Je suis toujours en contact avec eux depuis mon retour à Paris, ils se sont occupés de tous.
Un bilan très positif, maintenant je n'attends que les résultats avec impatience. Cela fais déjà un mois.
Merci pour tout !!!
Je recommande Este Nove.
Trustpilot
Dec. 25, 2019, 2:23 p.m.
Harjinder Singh
GB
Hair Transplant
Excellent
Excellent
Very professional
Very caring and friendly
Made me feel at ease
Definitely recommend
Happy with accommodation travel and of course surgery.
Trustpilot
Dec. 20, 2019, 11:56 a.m.
Consumer
FR
Hair Transplant
Mille merci Soumia
I would like to send you my warmest thanks for the conditions in which you received me and treated my baldness Indeed, I was fortunate to benefit from you from a great professionalism and availability at any time . Likewise, the reception and care conditions were perfect in all respects. You have at your clinic the most empathetic, available and efficient staff. The doubt had placed me in conditions of anxiety but I was lucky to be quickly reassured and I am happy to have been directed to you. Besides, when I returned to France I warmly recommended you and I will continue to do so Believe, the assurance of all my consideration
Trustpilot
Dec. 20, 2019, 9:12 a.m.
Radouan Izablah
TR
Hair Transplant
Bonjour je viens de corse je suis venu…
Bonjour je viens de corse je suis venu à Istanbul pour des vacances. Et sur place Après hésitation j ai contacter Este Nove qui m ont répondu de suite et sans rdv ils m ont accueilli et prie en charge pour la greffes de cheveux Soumia nous a accueilli dès le début et Ma bien conseiller. la greffe c est fait le jour même. Le médecin les infirmiers on bien prie soins de moi Et Soumia était au petit soins l opération c est bien passer sans douleur et j ai était suivie par Soumia jusqu’ au lendemain ou je suis retourné pour retiré le pansement. Je vous remercie tous pour votre gentillesse et votre professionnalisme je vous recommande Les yeux fermé Este Nove vous ne serais pas déçu encore merci à toute l équipe et un gros bisous à Soumia Qui reste en conctact avec moi à mon retour en France Radouan Izablah
Trustpilot
Dec. 20, 2019, 8:35 a.m.
Mileta Markovic
FR
Hair Transplant
Simply perfect
Simply perfect.
Du début a la fin j'ai pu constater le soucis du détail et le professionnalisme de toute l'équipe. Je recommande fortement pour ceux qui désirent ube greffe de cheveux réussis.
Après une première greffe de cheveux réalisé en France dans une clinique de renom dans 16 arrondissement que je considère complètement ratée, j'ai décidé de sauté le pas en allant faire une greffe à Istanbul chez Estenove. Et je dois que c'est le jour et la nuit. Tout ce qui est annoncé est fait et réalisé avec sérieux et surtout très bien fait pour un prix imbattable. Un grand merci tout particulièrement à l'interprète Soumia qui a réussit dès le début à me rassurer et me mettre en confiance. Hotel grand luxe , chauffeur privé tout au long du séjour que dire d'autre mis a part qu'il est difficile de faire mieux.
Encore un grand merci à toute l'équipe.
Trustpilot
Dec. 18, 2019, 11:56 a.m.
Guylan CULMINIQUE
None
Hair Transplant
Dare to take the plunge.
After several quotes made with French, Hungarian and Turkish clinics, este nove was chosen. Because of its attractive price of course and because of the trust generated with the advisor. Excellent VIP transfer service. Brilliant 5* hotel and hotel service. Good reception and listening to the needs with the doctor. Specializing in hair transplantation for beards would be a plus. Professional at every stage as well as on follow-up. I recommend her if you are looking to have a hair transplant.
Google My Business
Dec. 18, 2019, 1:24 a.m.
Ece Kaya
None
Hair Transplant
An excellent experience from all points of view:
Picked up upon arrival at the airport.
The hotel and staff impeccable.
At the hospital, everything went well.
I can only advise her.
Thank you so much!
Google My Business
Dec. 18, 2019, 1:24 a.m.
Aykut ozen
None
Hair Transplant
It was a good hair transplant experience for me. The team works very organized from start to finish, you can be sure that it is a painless transplant as they promised. In addition, the airport transfer and hotel accommodation were magnificent. Thank you very much to the estenove team
Google My Business
Dec. 18, 2019, 1:24 a.m.
Barkın Oflaz
None
Hair Transplant
Excellent!!!! I recommend it 1000%. The team is at the top, perfect organization (reception at the airport, transfers, translators, competent coordinators... really nothing to say, especially the follow-up after the intervention.
Glad to have trusted the whole team
Google My Business
Dec. 18, 2019, 1:24 a.m.
marc lasplace
None
Hair Transplant
Thank you for your support before during and after the intervention. Thank you to the teams and their professionalism. If I had to do it again I would start again with estenove. I highly recommend .
Google My Business
Dec. 18, 2019, 1:24 a.m.
fırat palancı
None
Hair Transplant
Well I must say that I was very well received by the medical team, the very professional staff. I really appreciated the follow-up from the beginning until now. I have already recommended it to friends.
Thanks Estenove!
Google My Business
Dec. 18, 2019, 1:24 a.m.
ayhan çakaloz
None
Hair Transplant
I preferred Estenove for hair transplantation. In total, 3750 grafts planted, and all processes go through without any problems. Everything was successful. Hotel, airport transfer, very clean clinic and all the employees are very friendly. I left satisfied with all things. I recommend to everyone
Google My Business
Dec. 18, 2019, 1:24 a.m.
Simge Aksaray
None
Hair Transplant
Yes.. I had a great experience with this wonderful team from Estenove
.. Thank you very much for the follow-up after the operation and see you soon
Google My Business
Dec. 18, 2019, 1:24 a.m.
Can Arıbal
None
Hair Transplant
I would like to first of all thank the entire Este Nove team for their professionalism before, during and after the operation, I am very satisfied with the current result and I plan to come back to them another time to do the 2nd session to have more density
Google My Business
Dec. 18, 2019, 1:24 a.m.
Kubra Ozdemir
None
Hair Transplant
Hello, it's been 4 months since I had my operation at Estenove, I am very happy with the current result. I really appreciate their follow-up after the operation. Sincerely great respect for the whole team
Google My Business
Dec. 18, 2019, 1:24 a.m.
Samira Bouchareb
None
Hair Transplant
Personally, I was very satisfied. I had an eyebrow transplant, everything went well, the welcome was very warm, very good follow-up and above all with a reasonable price, thank you very much and good luck.
Google My Business
Dec. 18, 2019, 1:24 a.m.
Janos Korossy
None
Hair Transplant
The serivce is perfect, the people are very nice and trustworthy, the prices are affordable, everything went as they said, from the airport transfer to the operation, I higlhly recomend this place to everyone, dont hesitate, just call them,
thanks for the the great service I just got back my confodance since the operation!
Google My Business
Dec. 18, 2019, 1:24 a.m.
Funda K
None
Hair Transplant
I highly recommend !
Thank you again for your complete and qualitative service.
You are dealing with great professionals in the sector.
Very good experience. Thank you so much.