I had a wonderful experience. Very nice staff and Dr. Everything went smoothly and according to schedule. I would definitely recommend Este Nove.
Trustpilot
July 3, 2022, 6:23 a.m.
paul blanckaert
FR
Hair Transplant
Ma greffe de cheveux chez este nove
Bonjour, je suis rentré depuis quelques jours d'Istanbul et ma greffe de cheveux s'est très bien passée.
J'ai été prise en charge directement par Morris qui a su m'expliquer, me conseiller et m'accompagner avant et pendant l'opération.
L'operation est longue (5heures) mais la douleur est acceptable donc ne vous inquiétez pas pour ça.
L'équipe médicale est top, ils sont professionnels et à l'écoute du patient.
Je recommande donc cet hôpital, il est fiable alors si vous hésitez à franchir le pas, foncez !
Merci également à Kubra qui m'a soutenu pendant mon opération et expliqué l'étape post-opératoire.
Trustpilot
July 2, 2022, 3:05 p.m.
Simon
CA
Hair Transplant
Expérience client exceptionnel
Expérience client exceptionnel. Prise en charge par Morris qui offre un service a la clientèle personnalisé et très professionnel. Sa disponibilité facilite grandement les communications. La transplantation s’est très bien déroulée, le personnel est sympathique et attentionné. Le médecin etait accessible et a l’écoute. L’hôpital privé est moderne et tres propre. Le service de suivi est un exemple a suivre avec des dates de rappel et des explications complètes et facilement accessible via WhatsApp. La prise en charge des l arrivée à Istanbul (interprète, taxi, hôtel) facilite grandement l’expérience. Estenove prend vraiment bien soin du patient . Ce la fait 3 semaines que j’ai eu la greffe et je suis très satisfait du résultat. Un gros merci a toute l’équipe. Je recommande assurément Estenove!
Simon , Canada
Trustpilot
July 1, 2022, 9:28 p.m.
Ciaran Twomey
IE
Hair Transplant
Really good communication
Really good communication, service and aftercare throughout the whole process. The procedure was also really efficient and straightforward. Would definitely recommend
Trustpilot
July 1, 2022, 6:46 p.m.
Paul byrne
IE
Hair Transplant
Im very happy to recommend Este Nove
Im very happy to recommend Este Nove, it was recommended to me by my hair dresser who knows previous clients. Im now 4 weeks on from the procedure. I cannot speak to end results right now, but the service and staff are second to none. The took the stress out of the trip.
The customer service from pre to post surgery is impeccable. Alara went above and beyond for me from the initial call. Hotel was arranged for you, along with a private car for all your trips, so no hassle with taxis. The staff were lovely and very professional. I also had an brilliant interpreter who kept an eye on me throughout the day.
Aftercare service was brilliant too, regardless of day or time they responded very fast to any questions I had. The process itself was painless , other than the aesthetic been administered initially. You also get a lovely neck cushion, who will be your new best friend :)
Trustpilot
June 29, 2022, 1:57 p.m.
westie
IE
Hair Transplant
Great experience with great people
Nearly a month after post op and everything seems to be going great thankfully.
Researched different places for over a year and decided to go with este nove and so happy that I did. From the very start of planning and still to this day Alara has been fantastic answering any questions I may have and checking up to make sure everything is going ok which is a great personal touch.
The transport was comfy and the drivers very helpful, the hotel was very nice with good food(highly recommend the dish ‘kebab to die for’)
When I got to the clinic I was greeted by the amazing Kübra who was my translator for the day and took me through everything step by step and explained everything that was happening. The hospital was spotless and the doctor and technicians were great, everyone was so friendly and made you feel relaxed. The procedure itself was painless and I actually dozed off a few times because I was tired over all the travelling.
The after care team on WhatsApp of Alara, Polina and Gulbin have been fantastic and are always there to offer advice and answer any questions I have very promptly.
Still too early to tell about the final results but I have every confidence that I picked the right team to go with for my procedure, I will be sure to be back here again to let people know about the final result but so far so good and I couldn’t be happier to be on the road to a full head of hair 😀
The only downside is being in Istanbul for so little time, as the city looks amazing there and I would have loved to have had time to get out and explore it.
To all the team at este nove, I would like to thank you all for your hospitality and everything you have done for me
Trustpilot
June 24, 2022, 3:55 p.m.
Brian Mburu
IE
Hair Transplant
Excellent
It took me a long time searching, trying to find the right clinic for me. There was a few lists of them online but I randomly picked Este Nove. Started reading reviews before I could request for consultation.
As soon as I requested for consultation. The following morning I got a WhatsApp text from Alara - Assistant Health care of Este Nove. I sent her photos of my hair etc. I must say Alara does her job whole heartedly. Always happy to answer any questions you may have and she responds promptly. Very friendly. If you have a sense of humour you’ll get along too. She will take care of everything for you. Actually Alara was kind enough to connect me with her former patient from Ireland and the lad was happy to message me / video call me to show me his progress and speak to me about his entire experience with Este Nove. This helped me make up my mind without hesitation.
Moving on to transport. The drivers may have little English but it didn’t bother me as they’re well informed about your times of picks ups and drop offs. Drivers are always on time, comfortable ride to and from Airport, Hotel and Hospital.
Also shout out to my translator Selen who took care of me on the day of my procedure. She was there to receive me at the entrance of Academic Hospital when my driver dropped me off. She made me feel comfortable through out the day. On the 2nd day, I went back for my first wash but this time I met “the famous Kübra” as I like to call her coz when I was reading some reviews here I saw her name mentioned several times. She’s also a translator at Este Nove. Excellent service from both Selen and Kübra.
The Doctor and the specialists looked after me with great care during my time with them. Sorry I can’t remember all their names. I cannot go without giving a shout out to Polina who's responsible for pre / post operations after care services. Polina is currently looking after my progress to ensure everything is going to plan especially in the first critical 15 days.
This is my 3rd day since the operation. So far so good. I’m looking forward to seeing my results. I will probably revert back between 6 and 12 months to tell you more about my results.
The Hotel (Avantgarde) I stayed in was excellent too. The receptionists were nice and helpful. My room was spotless and comfortable. Wifi - strong. They also have some good meals and nice self service breakfast.
If you’re struggling to make your decision like I was, I hope I have made your decision easier. All the best and good luck.
Trustpilot
June 22, 2022, 9:53 p.m.
Hammad Arif
AU
Hair Transplant
Very happy with the service
I have done multiple hair transplants at other providers in the past. This time I was very careful in choosing the operator as this is my last hair transplant. I had a great experience with Estenove. I was given full guidance at every step. All logistics including hotel, airport and hospital pickup were managed by Estenove. My translator Serena was helpful in getting all my questions answered. Overall I am very pleased with the efficiency and skilfulness of the estenove team and would happily recommend others to use their services. I can't wait to see the final result in few months from now
Trustpilot
June 22, 2022, 10 a.m.
Iev Polta
US
Hair Transplant
Hair transplant in Turkey 🇹🇷 (istanbul)
A++ EsteNove Group very organized! very professional doctors.. they take good care of you from the moment you arrive..
Trustpilot
June 20, 2022, 7:41 p.m.
Fatima BF
CA
Hair Transplant
A car came to pick us up from the…
A car came to pick us up from the airport to take us to the hotel, then another one came to take us to the clinic and another one to take us back to the airport, very convenient. Also my experience at the clinic was very relaxing and safe, everyone was nice and helpful. After the surgery, an aftercare group is at your Service anytime you have a question or concerns. Loved my time there✨
Trustpilot
June 20, 2022, 5:22 p.m.
Benjamin Newall
AU
Hair Transplant
Karolina is amazing.
Disclaimer: I have not had a hair transplant here yet.
However i want to give an amazing 5 star review to Karolina at EsteNove. I don't know exactly where she works in the clinic but she is who I have been speaking to via WhatsApp. I can't say enough good things about her. She has been honest, upfront, kind and honestly totally deserves a raise. Answered every question, and query and when I go I will be taking her chocolates just to say thank you. So who ever is hey boss, give her a raise.
Trustpilot
June 15, 2022, 10:40 a.m.
Charles Quint
US
Hair Transplant
A very professional experience
A very professional experience. Everyone involved was kind and courteous and extremely knowledgeable about the proceedure. I highly recommend their services.
Trustpilot
June 9, 2022, 1:38 a.m.
Thomas Feasby
GB
Hair Transplant
I used EsteNova for my hair transplant…
I used EsteNova for my hair transplant operation just under a month ago. The whole experience was top quality and the staff from the drivers to the surgeons in the operating room where all very polite and professional. My three day experience in Istanbul was thoroughly enjoyable, plus the after care team has been attentive and informative throughout the last couple of weeks to make sure I’m following and keeping up with the correct recovery steps. Thanks guys!
Trustpilot
June 8, 2022, 12:51 p.m.
Stephen Davies
GB
Hair Transplant
A genuinely good experience!
I visited Istanbul last week to have a hair transplant with Este Nove and this is my genuine review. I did a lot of reading on the web to find the most suitable provider and there seemed to be many genuine positive reviews about este nove. There does appear to an industry wide plethora of fake reviews nonetheless.
Upon engaging with Este Nove (EN), I received a very warm hello from a rep called Zoe via WhatsApp. From that moment on, Zoe was brilliantly detailed, organised and made me feel like the only customer they had. After sharing photos and availability, Zoe booked me in from 3 weeks. I wanted to pay a little extra for the surgeon to do my incisions, so we agreed the price on their website. I paid a small deposit and booked my flights. Zoe had planned to arrange a hotel I chose but it was full on my dates, so I decided to book my own - I should have left it to Zoe but I suppose I was still a little apprehensive about doing a foreign op. The price was taken off my bill.
Before I left for Istanbul, I was added to a WhatsApp group with Zoe and other EN staff, including nurses, transport, hospital admin and a translator for my arrival. Brilliant comms and organisation. Zoe even went out of her way to answer some sight seeing questions I had.
Arriving at the airport, I followed the very clear instructions and me a guy waiting for me for a VIP ride to the hotel I had booked. The van was very nice and better than I expected. No hassle whatsoever.
The night before the op, I was sent a message in the WhatsApp group about pick up time and what to bring etc. The next morning I was collected exactly on time and brought to the hospital. I was given a really warm welcome on arrival by Kübra, the really kind and beautiful translator. Her English was impeccable and I felt really looked after during my time there. Kübra answered any concerns I had and and was with me every step of the way, explaining what was happening at each step of the op. The nurses and surgeon actually spoke decent English and they all seemed very sincere. The hospital itself was also very nice - similar to a good standard private hospital in the UK - so far better than your typical NHS hospital.
The op itself was about 6.5 hours. First two hours of anaesthesia and removal of 5,000 hairs, followed by about 30 mins of incisions from the surgeon, three hours for transplantation and about an hour to do final checks, bandaging etc. the only semi painful part was getting the anaesthesia but they used a device which made it not too bad. I did a little video with the camera lady, who was also great - which I assume they’ll add on Instagram. I was also given a pack with a sleeping pillow, shampoo and some other helpful bits in. Nice touch.
After the op I was given all advice for that night and taken back to my hotel in the VIP taxi van. Next day at about 12pm I was picked up and taken back to hospital where Kübra was there to arrive me with a big smile and loads of advice for aftercare. I had my first wash and bandages removed by one of the nurses and then I decided to purchase one of the 6 months packs for treatment. I knew to keep my hair in good shape that I’d need regular maintenance as I’d already been told that in a UK based consultation. They didn’t try to hard sell me but I was happy to purchase at a rate slightly cheaper than online was offering for the same product. I must say, that the experience with Kübra the translator, made this a very positive experience both operatively and emotionally. Although I wasn’t particularly nervous, I can imagine how helpful this would be for those her are. I would have no hesitation in recommending Este Nove and I would be more than happy to be contacted by other folk who like me, we’re sceptical trying to source the right provider online.
Even after arriving back in the UK, EN are continuing to follow up giving advice on how to sit, wash and maintain eat results. They are asking for regular photos and have advised they will continue aftercare for a good while.
Thank you EN, particularly Zoe and Kübra - you were great!
Trustpilot
May 31, 2022, 5:25 p.m.
Yolexandry Reina
CA
Hair Transplant
This place is amazing the best I got…
This place is amazing the best I got really good experience from the airport to hotel clinic etc this team is so nice professional they got everything in control I can wait to come back for my second transplant I recommend 100%
Trustpilot
May 31, 2022, 3:12 a.m.
Ray Con
GB
Hair Transplant
My transplant
I looked into research for getting this procedure for almost a year , and decided to use este nove because of the reviews and feedback it had generated . I went out at the end of feb and had 5000 graft fue . The clinic the people the service is fantastic. Talk about organised and experianced . My honest opinion if your reading this review looking to have work done . Then this could be your last stop . Do it .pay for the procedure and the flights and thats it . They look after everything else . You get driven to locations. Hotel , clinic . Fed , and the staff are great , make you feel comfortable and talk to you the whole time . My team were great all the way from thomas for the initial contact to serena my translator the surgeons the reception staff and polina for the after care 24 hour 365 , amazing choice . So glad i chose these guys . If your looking to get it done contact these guys . You wont be sorry . THANK YOU ALL AT ESTE NOVE
Trustpilot
May 30, 2022, 4:20 p.m.
Dale
IE
Hair Transplant
My wonderful transplant experience!
Had my transplant done just over 2 weeks ago. Couldn’t have gone smoother! From the pick up at the airport, to the hotel and transport to the clinic. Every thing was taken care of. The operation itself was painless and actually enjoyable! Thanks so everyone at Este Nove. Cannot wait to see the results in the coming months!
Trustpilot
May 28, 2022, 7:47 a.m.
Basma Almardahi
US
Hair Transplant
Everything worked out nicely and…
Everything worked out nicely and perfectly. The hospital was very supportive, the hotel was also accommodating, and the staff/everyone seemed very experienced and kind. My operation worked out smoothly and I am now expecting results in a few months or so. I am happy with my surgery and overall experience in Turkey so far. Worth the time and money!
Trustpilot
May 27, 2022, 10:10 p.m.
sang sherpa
US
Hair Transplant
Really great experience
Really great experience. Had my transplantation two weeks ago and I feel like I’m already seeing the positive outcome. All the staffs were highly experienced, friendly and polite. I would definitely recommend this place and I guarantee you won’t regret it.
Trustpilot
May 27, 2022, 4:27 p.m.
Matthew Vitale
US
Hair Transplant
My hair restoration
My coworker Joe recommended Este Nove who had a great experience! He had given me Jack's cell# for the consultation who I spoke to over a Whatapp call and was very polite! Communication went very well and he spoke very good English and was able to answer all my questions. I booked the surgery 1 month later and sent photos of my head. They picked me up at the airport and drove me to the hotel where I finally got to meet Jack. Jack was very friendly and said he and the driver would pick me up at the hotel and take me to the hospital. I was greeted at the hospital by one of the staff members who was very friendly. I paid for the procedure, they shaved my head and the procedure started. Jack was present for any translations that needed to be done.The procedure was painless except for 10 minutes as they had to insert local anesthesia but no pain after that. After the procedure they drove me back to the hotel and the following morning back to the hospital for bandage removal and a head wash. The second day they made arrangements for my Covid test and a pickup time to leave back to the airport. 3rd day we were on our way back to the airport for my travels back to Honolulu, Hi. Every person I met at Este Nove was friendly and kind! Everything went well from airport pickup, surgery, aftercare instructions and follow up's on WhatsApp each week for 4 weeks. It's been a little over a month and so far so good. Special thanks to Dr. Polina, Zoe, Serena and others in the team! The hospital is very clean and they treat you with VIP service!